Like most organisations we have a vision for the services we want to provide. This vision goes across everything that Interserve do, not just Interserve Healthcare. Our corporate vision is:
Redefining the future for people and places
For us in Interserve Healthcare this is about setting new standards for home care and for developing new and clever ways that care can be provided in people’s own homes. By redefining care we are increasing standards of quality and safety.
The values we follow to make that vision a reality are very important to us and they underpin the work we do. Our values are:
Everyone has a voice – We value the views and opinions of our clients and care staff and we treat people as we would want to be treated, with respect and patience. We listen when things go wrong or people are unhappy and celebrate when we achieve the exceptional.
Take pride in what you do - Whatever the job we do, we take pride in a job well done. Clients, and their needs, are at the heart of what we do and our reward is to know that we met those yesterday, we are meeting them today and that we will meet them tomorrow.
Bring better to life – We want to make a difference to the lives people are able to lead. We want people to do as much as they want to do and to help them achieve things they thought may be out of reach.
Do the right thing – We set standards and expectations for ourselves and we check we are meeting them. Where we don’t we put it right and we stand up and say something when care could be better.