When we are chosen to provide care, we meet with the person who will be receiving care and complete a detailed assessment of the care needed, as well as all the extra personal touches like how the person takes their tea or what activities they enjoy doing.
We welcome friends, relatives and other healthcare professionals supporting the assessment and find that these people are usually very helpful in us fully understanding what is needed and how care should be delivered.
During the assessment we also look at the risks involved and do risk assessments to make sure the care we provide is safe.
Once the assessment is completed we produce a care plan and put this in the home so that both our staff and the client can see it whenever they need to.
Where care is under the control of another organisation, such as an NHS hospital, we will work the team there to understand what care is needed and ensure this is provided. This is particularly the case for clients in our Renal Dialysis, Home Parenteral Nutrition or IV Antibiotic services