Interserve Healthcare’s Suffolk and Essex branch has achieved a ‘Good’ rating in their latest review from the health regulatory body The Care Quality Commission (CQC).
The team, who are based in Colchester, have been awarded the CQC’s ‘Good’ rating across all five key areas of the review, which looks into the quality and effectiveness of care provided.
The CQC gave special praise to the branch for its safeguarding systems, which are in place to protect vulnerable adults and children, as well as the caring and compassionate staff.
The CQC report states that ‘People were placed at the heart of the service. Experienced staff met and assessed people’s needs before they started using the service. Staff were recruited specifically considering people’s needs and also their personalities to match with the people they supported.’
The report goes on to say that ‘There were good systems and processes in place to keep people safe. There were clear risk assessments for each identified risk to people’s health and well-being and clear guidance for staff about what actions to take in order to mitigate them. Staff knew how to recognise the potential signs of abuse and what action to take to keep people safe.’
Michelle Smith, Registered Manager for Suffolk and Essex, said “We are pleased that the inspection has recognised our high standards. As a company we have a commitment to provide high quality care. The whole teams works very hard to achieve this and ensure the safety and wellbeing of our clients.”
To read the full report please head to the Suffolk and Essex branch page of the website.