Linda Di Mucci completed 10 years, with Interserve Healthcare this summer (July 2019), as a healthcare assistant working with clients at home in and around Greater Manchester.
Linda, who lives in Rochdale had been a nursery nurse for many years before moving into adult care after being made redundant. She joined the company, then known as Advantage Healthcare in 2009.
When she started Linda undertook short visits to elderly clients and now works with people with more complex care needs. Linda has been trained in many areas including tracheostomy care, paediatric care and ventilation and is confident undertaking these vital procedures.
Linda said: “I mostly work with elderly clients and also one young boy. I’ve always had good clients, that’s why I’ve stayed in this role for so long.
“Every day I think about how to make my clients feel special. They have lots of limitations due to illness or conditions, but that’s not their fault. I think about how I’d like to be well-looked after if I was ill. I take a pride in being polite, honest and loyal to my clients.
“I know that clients can be frustrated when they have less choice and need looking after so I remain calm, relaxed and softly spoken to put them at their ease. At the same time I’m swift on my feet and there to help them have a good day.”
Linda has five adult children and one grandson. As a single parent she prioritised being home every evening to spend time with her children. She usually works mornings and afternoons through the week and at weekends, and will step in to cover shifts at short notice.
“I feel well supported by the team at the branch office and the nurse who comes out to supervise me on packages and assess my competencies. I keep up with regular training as well as updating my knowledge about policies.”
Hayley Connor, Interserve client manager said: “Congratulations Linda! Linda is a highly valued member of the team. She is reliable, hardworking and never cancels a shift. Linda is at ease with clients and quickly builds rapport with them. She is outgoing and friendly and committed to helping them to live with dignity and independence.”
Interserve Healthcare is recruiting for healthcare assistants and support workers. To apply send in your CV or look out for vacancies by following Interserve Healthcare on Facebook or Twitter.
Photo caption: Linda di Mucci (left) presented with a long-service certificate by branch manager Vicky Judge.