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Customer Relationship Manager

Location: Telford
Salary: £45,000.00 - £45,000.00 per annum

Reference: HO04068CRM
Post Date: 29/12/2017

As the Customer Relationship Manager for the Community Programmes Team of Interserve Healthcare you will be responsible for managing and developing the relationship with our key customers. You will play a pivotal part in delivering profitability and outstanding performance in line with the customers’ and Interserve Healthcare objectives.


  • To develop the relationship with key customers to ensure business retention.
  • To provide outstanding service levels to key customers and liaison with operations to ensure all KPIs are delivered (Inc complaints handling).
  • Leading service review meetings.
  • To ensure the timely and efficient communication of all processes and procedures relating to Community Programmes to all available parties. 
  • To provide supporting data and statistics as required.
  • To develop and implement changes and processes when required to support business and department growth.
  • To assist in other commercial tasks and occasional marketing tasks as requested by the Head of Operations.
  • To implement the requirements of all corporate policies and procedures including IHC Health & Safety policy, performance standards, safe systems of work.
  • To support the community programmes manager and other senior managers in the development of new business opportunities as appropriate.

Knowledge skills & experience:

• Account management skills.
• Excellent interpersonal skills.
• NHS Knowledge.
• Operational understanding – end to end.
• Experienced in the co-ordination of demanding large-scale account and project work.
• Solution focused approach to challenging situations.
• Ability to manage multiple workloads and meet deadlines.
• Strong communication, analytical and interpersonal skills.
• Experience of the healthcare market.

• A good understanding of Homecare service provision.
• Therapy Knowledge.
• Understanding of P&L including revenue drivers for client / Interserve.
• Collation of complex Management Information into a reporting suite.

About the company

Interserve Healthcare delivers specialist healthcare services to clients in their own homes and in healthcare establishments throughout the UK. We recruit Nurses, Healthcare Assistants and Support Workers on a national basis to deliver outstanding care and support to our ever-growing client base.

Interserve Healthcare is an Investors in Diversity accredited company & committed to equal opportunities for all.

What we can offer you:

  • A competitive salary of up to £45,000.00 per annum doe, plus car allowance
  • Generous holiday allowance - 25 days per year + 8 bank holidays
  • Childcare Voucher scheme - this is open to all employees
  • Share scheme - a chance to purchase shares
  • Save scheme - the opportunity to save money
  • Pension scheme
  • Exclusive employee staff discounts on high street retailers with "MyInterserve"

Interserve Healthcare is an Investors in Diversity accredited company & committed to equal opportunities for all.

Click here to apply online now





I love the difference that I make as an Interserve Healthcare Nurse...

I enjoy having a varying schedule and my own group of clients...

Being an Interserve Healthcare Nurse gives me different and diverse opportuniti.....

The variety of opportunities and the people that I work with on a daily basis m.....

In all our dealings with Interserve Healthcare, Ron* and ourselves have without.....

I just wanted to say from my point of view that I think the care given to Margar.....

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